COMPLAINTS from phone and internet users to telcos have reached a five-year low.
The Telecommunications Industry Ombudsman (TIO) annual report shows it received 158,652 new complaints about landline, mobile and internet issues in 2012/13, an 18.1 per cent decrease on the previous year.
More than half the complaints concerned customer service issues.
The main complaints by mobile users concerned reduced or no reception, poor voice quality and dropped calls.
But complaints to the TIO about phones and the internet stemming from extreme weather events jumped significantly last financial year.
Cases where extreme weather events contributed to delays in new internet connections rose by 58 per cent and in new landline connections it went up by 40 per cent.
Vodafone, Telstra and Optus said the drop in complaints was pleasing but the telcos acknowledged there was still more work to be done.
Telecommunications ombudsman Simon Cohen praised the telcos for the overall decline in complaints.
"This is the second successive year we have seen telco complaints decrease, and complaints to the TIO are at their lowest since 2008/09," Mr Cohen said.
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